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RETURNS POLICY AND PROCEDURES

IMPORTANT INFORMATION

Magali Pascal is designed, produced and shipped to you from Bali, Indonesia. As such, Magali Pascal sold online or in Bali complies with the consumer laws of Indonesia. Magali Pascal sold from our Paddington Store in Sydney complies with the consumer laws of Australia

When purchasing from Magali Pascal, you automatically agree to all information below. Magali Pascal reserves the right to change terms & conditions at any time.

Magali Pascal has the right to refuse any return merchandise within reason. Items must be returned in original and unused condition with all tags/packaging attached and in sellable condition.

Successful return requests are eligible for a Store Credit to use at their original place of purchase. Exchanges may only be eligible in store.

We urge our customers to select carefully and reference our sizing chart* prior to any purchases. Our online customer service representative will be happy to help with questions regarding sizing, styling, and fabrication or order placement.

*All sizing corresponds to a standard Australian sizing. Please note that our sizing chart is to be used only as a guide and that measurements can vary slightly from style to style due to cut, design or fabrication.

For any faulty claims or manufacturing errors, please email us immediately with imagery and a detailed description of your concern and we will endeavour to rectify your order as best as possible.

As our flagship and online stores are separate entities, we cannot accept cross returns or exchanges.

Returns will not be accepted back to our warehouse in Bali. This is due to the strict import/export laws of Indonesia. Please see below for the returns process most relevant to your situation.

PLEASE NOTE:

- We do not offer cash refunds.

- We do not accept any return requests on SALE items purchased online or at any of our boutiques. All sales are final. No exceptions.

- Our POS system is completely automated and Store Credits can be reimbursed for cash value only.

- Store credits can only be used once and cannot be reimbursed again.

- Purchases made with Store Credits cannot be returned.

- If you have made a purchase with mixed cash and store credit payment, you will receive a Store Credit valued to the cash difference paid only.

- Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Returns may only be authorized if the customer pays for all shipping and duties both directions.

 

Please click the titles below for more information about each return procedure. 

ONLINE RETURNS

 

FLAGSHIP STORE RETURNS

 

PARTNER BRAND RETURNS

 

Thank you for shopping with us at Magali Pascal.

We reserve the right to amend our Terms and Conditions at any time. All adjustments and amendments to our Terms and Conditions will be posted on-line. The continued use of www.magalipascal.com is to accept our new Terms and Conditions.



SIZE GUIDE